The Department of Health – Abu Dhabi (“DoH”, “we”, “our”, or “us”) understands that your privacy is important, and we have adopted this Privacy Notice (the “Notice”) to describe what personal information we collect or process about you in relation to your use of the ‘Sahatna’ App (the App).
Please read this Notice carefully and if you have any questions about this Notice, please contact us before using the App using the contact details provided below.
Our End-User Licence Agreement explains the terms on which you are allowed to use the App. Please visit https://www.sahatna.ae/terms-and-conditions to access the App’s End-User Licence Agreement.
We may also change this Notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
For the purposes of this Notice, “Personal Information” is any information which relates to you. This includes (but is not limited to) your name, address, birth date, email address, telephone number, health related information (such as information relating to your physical or mental health condition and the treatment and provision of other healthcare services to you), or other information which may be used to directly or indirectly identify you, such as cookies credentials, security information and feedback. Personal Information does not include information that cannot be linked to you, such as aggregated and anonymised customer data from which names or other identifiers have been irretrievably removed.
The Personal Information we collect and process about you will, to some extent, be determined by your use of the App.
However, in all cases, we ask for the following information in order to create a user profile:
Many of the features of the App require us to obtain Personal Information in order to provide those features. Such Personal Information may include (but is not limited to):
Many of the features of the App also require us to obtain Personal Information from other sources, including third-party service providers or other third-party sources. Where applicable, this includes:
By using the App, we may also collect or generate other Personal Information about you, including:
We use your Personal Information for various reasons. As a user of the App, the main reason we use your Personal Information is to provide you with access to the App and to allow you to use and access its features.
More generally, we may collect, use, and disclose your Personal Information for the following reasons:
In each case, we ensure that our usage of your Personal Information complies with applicable laws.
We share your Personal Information with third parties who perform functions on our behalf and who also provide services to us in connection with the App, such as software developers and IT providers.
We may also share your Personal Information with third parties such as:
Where required, we may also share your Personal Information with third parties:
We would like to provide you with information about the DoH, the App and other health-related services that we think may be of interest to you.
Where you provide your consent, the DoH and/or non-affiliated third parties may contact you for health promotion purposes via phone, text message or email.
If at any time you do not want your Personal Information used for direct marketing purposes, please contact us using the contact details provided below or follow the unsubscribe link in one of our marketing messages.
If you later choose to opt out of receiving these health communications, you may still receive such communications from us for up to seventy-two (72) hours after changing your preferences or opting out while we update our records.
We do not provide your Personal Information to external organisations for their own marketing purposes without your consent.
Your Personal Information will not be transferred to or stored in servers or facilities outside of the United Arab Emirates.
Where we collect, use or store your Personal Information, you may have the following rights which you can exercise by contacting us. These rights include:
When you use the App, we automatically receive and record information on our server logs from your device, including your IP address and the page you request. We may use this information for purposes such as customizing the advertising and content you see, to fulfil your requests for services, to improve our services, to contact you, to conduct research, and to provide anonymous reporting for internal and external stakeholders.
We may also set and access DoH cookies on your device. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computers and stored on your device.
You can change the settings of your browser or device to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject all cookies, you may not be able to take full advantage of all offerings or features or services available on the App.
DoH may place advertisements about our services on other websites and digital platforms. These other websites and platforms may use cookies and other technology, such as web beacons or tagging, to measure the effectiveness of our ads. The use of such cookies is also subject to the privacy practices of those other websites and the ad serving companies serving our advertisements on those websites and platforms, not this Notice. We have no access or control of the cookies or web beacons set by third parties.
The App may include links to other websites or services which are not within our control. Should you take advantage of services available by other companies, or visit or interact with other websites, including by following links to those websites you find on the App, you may be providing Personal Information to those third-party companies or websites. Any information about you received by those third parties will be governed by their privacy policies, not this Notice. Once you have left the App, DoH is not responsible for the content of other digital and online platforms or the protection of any Personal Information which you provide to those third parties. We encourage you to exercise caution and read the privacy statement applicable to the platform in question.
We use up to date information storage and security systems to ensure the safety and security of your Personal Information held by us and to protect your Personal Information from unauthorised access, use or disclosure. Despite the security methods employed by us, we recognise that no method of transmission over the internet, or method of electronic storage, is fully secure, so we cannot guarantee the security of the Personal Information you transmit to us via the App.
We will not be responsible for any unauthorised access, use or disclosure of your Personal Information and you use the App and share your Personal Information with us at your own risk.
We will retain your Personal Information for the length of time needed to fulfil the purposes outlined under this Notice unless a longer retention period is required or permitted under applicable laws.
We reserve the right to change, modify, add, or remove portions of this Notice at any time, so please check this page from time to time to ensure that you are happy with any changes. If we make material changes to this Notice, we may notify you here, by email, or by means of a notice on our home page. We may also change this Notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
Your continued use of the App following any changes to this Notice will mean that you accept such changes.
If you have any questions or concerns about the processing of your Personal Information, or need additional information, please contact us at contact@sahatna.ae.